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Reports and Articles

COMPARING PERFORMANCE OF URGENT CARE PROVIDERS

Comparing performance of Urgent Care Providers across England: Is the drive to improve outcomes and the quality of integrated urgent care being compromised by poor data quality?
You can download the 20-page summary report
or the full version with all the analysis and appendices

MAKING TIME IN GENERAL PRACTICE

Audit Tool - Potentially Avoidable Appointments

 
URGENT CARE IN GENERAL PRACTICE

Improving Urgent Care: The beast of many heads - Health Service Journal, 24th November 2011

Urgent Care: A Practical Guide to Transforming Same-day Care in General Practice

Hanging on the Telephone - Health Service Journal, 11th June 2011

 
NATIONAL OUT OF HOURS BENCHMARK

Round Four of the Out of Hours Benchmark: Interactive Report, 19th April 2012

Open All Hours: Health Service Journal, September 2008

 

Example report from Round One of the Benchmark, March 2009

 

Example report from Round Two of the Benchmark, November 2009

 

Example report for the Patient Experience Survey from Round Two of the Benchmark, November 2009

 

Improving out of hours care: what lessons can be learned from a national benchmark of services? Report for the Department of Health, January 2010

 

Out of Hours Benchmark – Christmas period 2009/10 Example PCT – Example provider, November 2010


PRIMARY CARE AND EMERGENCY DEPARTMENTS 
  Report from the Primary Care Foundation 
 
URGENT CARE CENTRES 
  Discussion paper: Urgent Care Centres - What works best?
 
 URGENT CARE COMMISSIONING
‘Breaking the Mould without breaking the system’, November 24th 2011
Improving Out-of-Hours Care: GP Newspaper, 19th November 2010
Pulse Article - 16th February 2011

About Us

The Primary Care Foundation supports the development of best practice in primary and urgent care. We apply our work shaping national policy to support local change. We use information to create understanding, driving improvements in care, reducing unnecessary variation across organisations and between clinicians and developing practical tools for front-line staff in general practice and urgent care.