Who We Are
The two Directors offer complementary skills and expertise. Their backgrounds and experience are described below:
After a background in manufacturing organisations including roles as operational manager, accountant and general manager, Henry has spent some 20 years as a consultant to organisations in both the private and public sector. Much of this work has involved the specification and commissioning of a range of public sector services from benefits, through support services including (for the NAO) a review of the way in which IT services were outsourced by the Inland Revenue to primary and secondary healthcare services. He has advised the Care Quality Commission and the Healthcare Commission not just on their investigations into specific cases (such as the investigation into Take Care Now) but also in their wider evaluations of value for money (such as the report 'Not just a matter of time' into GP out of hours services). A particular interest is in making sure that the data collected through systems is useable and used to support improvement of the service.
Work within the acute healthcare sector has involved him in A&E, Urgent Care services of all types, Diagnostics and Pathology, IT systems , Imaging, Medical assessment as well as in Health Insurance. In Primary Care, Henry has worked with many Out of Hours providers, particularly in benchmarking their performance and looked at the operation of numerous general practices, Walk in Centres and Minor Injury Units. He has also worked with Practice Based Commissioning groups looking to specify services, groups of GPs forming provider service organisations and in looking at mutual and social enterprise models of provider.
Rick works full-time for the Primary Care Foundation. From April 2012 until January 2016 Rick split his time between the Primary Care Foundation and the role of Chief Executive at the NHS Alliance, where he was responsible for extending its role as the voice of primary care providers. This involved influencing the direction of national policy on primary care as outlined in ‘Breaking Boundaries’, its manifesto for primary care launched in March 2013 and ‘Think Big, Act Now: creating a Community of Care’ in October 2014, a forerunner to the Five Year Forward View. More recently he worked across both organisations to develop ‘Making Time in General Practice’ working closely with NHS England and other leading primary care organisations to look at reducing the workload on general practice.
Rick was previously the Chief Executive of Bexhill & Rother PCT until the end of July 2005 where he led a national pilot to develop out-of-hours services and was the lead Chief Executive for the South East within NatPaCT, the national PCT development programme. It was the only PCT in the South East to receive a 3-star award when the new ratings were introduced in 2003 and it consistently featured in the top 10 PCTs in the annual staff survey.
Rick has worked across a range of sectors and in a variety of roles, including general management, internal consultancy, research and face-to-face with vulnerable clients. He led Access to Health, a Kings Fund initiative in the early 90’s to improve health care for homeless people, was responsible for developing quality standards in a mental health and community trust in Inner London and for developing commissioning within a regional health authority. He is also a practicing psychodynamic counsellor.