Review of Urgent Care Centres

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The Department of Health has commissioned the Primary Care Foundation to carry out a national review of Urgent Care Centres (UCCs) across England by March 2010. This will involve identifying and evaluating the range of UCC models across the NHS.

‘Urgent Care Centres’ were originally promoted as a way of bringing together Walk-In Centres, Minor Injury Units, GP-led Health Centres and Polyclinics, but the services they provide, the staff they employ and the hours they are open, vary considerably.

To carry out this review, we have invited 12 PCTs from across England to work with us to explore the development of UCCs in their area. This will include working directly with one or two UCCs in each PCT area to understand the services they offer, their performance compared to other UCCs, as well as the impact on patient care and the rest of the local healthcare system. We will also be looking to compare data extracts from the information systems across 15 different UCCs. In return, the PCT will receive a report offering an objective assessment of their local UCCs and where possible, a direct comparison of how their UCCs perform on a range of indicators against others across the Country.

The PCTs have now been selected and we thank all who expressed an interest.


This is the fourth study of urgent care that the Department of Health have commissioned from the Primary Care Foundation. We are currently completing a stock-take of how primary care in delivered within or alongside A&E. We have also recently completed a review of urgent care in general practice and support an out of hours benchmark which includes most PCTs across England as members. For more information about the current review or any of our previous work, please check the other pages on the website or call Rick Stern on 07709 746771.


The study is complete and we are undertaking final drafting before agreeing publication with the Department of Health