A discussion paper: Urgent Care Centres - What works best? has been published. To read the full report CLICK HERE. We were looking for prompt care, provided in an appropriate environment with strong governance processes and clarity for patients so that they understood when to choose the urgent care centre rather than other services such as A&E, their GP or out of hours.
We are working with increasing numbers of practice to improve access and urgent care in general practice. If you would like to know more about our web based tool and customised reports based on a week of practice data and join the 1,000 practices currently working with us across the UK, please email Rick Stern at
The benchmark of out of hours services is available. To interact with the data and download reports CLICK HERE. To read the overall analysis of the findings CLICK HERE. The benchmark covers more than two thirds of the PCT areas in England and, for the first time, participants have agreed that the data should be published in a way that allows individual services to be identified. To read the press release CLICK HERE.
Rick Stern has taken up the role of Chief Executive of the NHS Alliance from 16 April 2012. He will still be working for half the week as a Director of the Primary Care Foundation
Our report ‘Breaking the mould without breaking the system: new ideas and resources for clinical commissioners on the journey towards integrated 24/7 urgent care’ is now available to download CLICK HERE. It is published in partnership with the NHS Alliance.
For an independent view of our work with practices on access and urgent care CLICK HERE for the article in the HSJ on 24th November 2011