Two opportunities for reducing the workload crisis in general practice
A year ago, ‘Making Time in General Practice’ sought to tackle the increasing workload in general practice. We have now been commissioned by NHS England to follow up on our study in two ways. We have been asked to revisit the current bureaucratic burden on practices – a shortened survey is now available online for all practice managers. Please make your voice heard by going to bureaucracy survey it should take no more than 10 minutes of your time and might save a lot more! And we are now extending a free, simple audit reviewing potentially avoidable appointments to all practices, helping practice teams understand different ways of reducing workload. To take part, just complete a simple application form And if you want to take part as a bigger group of practices across a federation or a CCG email us on
A new audit of potentially avoidable appointments in general practice – available to all practices at no cost
This audit was developed as part of our research for NHS England with the initial results - suggesting that 27% of GP appointments are potentially avoidable - published in ‘Making Time in General Practice’. NHS England are now committed to extending this work by funding support for practices - so there is no direct cost - of an App you can download on to your computer screen, making it really easy for you to see how many of your appointments might be avoidable and helping you explore how you might be able to do something about it. If you want to know more, download Frequently Asked Questions, the Governance Statement and the Application Form and take a quick look at a virtual tour or email us at
A flexible framework for practices working together – learning from One Care Consortium
We have been supporting One Care as they build flexible support for 99 practices across Bristol, North Somerset & South Gloucestershire. They have built a positive model for working together and made all the resources publicly available to other GP networks or federations. If you want to find out more about their business plan and the process for engaging practices, go to One Care Consortium Website.
As part of this work, we ran four sessions for practices including an excellent video from Robert Varnam, Head of General Practice Development at NHS England, setting out how he sees the current challenges and opportunities for general practice. To view this video press here and for the slides from the workshop summarising progress on the local Prime Minister’s GP Access Fund, click here
Integrated Urgent Care – opportunity for support to your locality
We have developed a financial model for the Integrated Urgent Care Team at NHS England that focuses on the NHS 111 and OOH ‘front end’ to an integrated urgent care system (but also looks at the cost of onward referrals to other services). This is proving to be an invaluable tool for both commissioners and providers. It is now available to use and NHS England have also agreed to support some sites to setup and work through the model with PCF’s Henry Clay who developed the model. For further information please contact Henry on
'Making Time' made simple
A new web based version of our recent report ‘Making Time in General Practice’ is available on the NHS Alliance website – click here for a link. And for a brief introduction to the report listen to an interview by Natasha Kaplinsky from ITN with Rick stern click here
We are now supporting over 1,500 practices across the UK to manage access and urgent care
Our support for general practices looking to improve access for patients and streamline the management of urgent care continues to expand. Based on a web based tool, developed out of our work commissioned by the Department of Health, we collect practice data for one week and prepare a report for each practice looking at how you compare to others and explore what this means for making practical changes in the way you work. We are regularly improving the format of our reports for practices based on constant feedback. If you would like to see an example report, CLICK HERE. If you want to know more about how we might work with you please contact Rick Stern on
or call on 07709 746771.